Royal City

These Terms and Conditions apply to the use of the Royal City mobile application, developed by Vijay Kanna. By downloading or using the App, you agree to the following terms.

Business Information

Service provider: Gel Contracting, Trade and Real Estate Investments Company Limited (“we”, “us”, the “Platform”). Registered address: Baghdad, Iraq (entitled to open branches inside and outside Iraq). Email: info@space-gate.com. Phone: +964 786 733 8017.

We operate a residential-community services platform that allows approved residents to order and pay for services — including food, retail shops, laundry, transport, internet, utilities, facility services, and maintenance — offered by independent vendors linked to their residence.

License

You are granted a limited, non-transferable license to use the App for personal and non-commercial purposes. You may not modify, reverse-engineer, or redistribute the App without written permission.

Usage Restrictions

• You may not extract source code, translate, or create derivative works.
• Trademarks and intellectual property remain the property of the Developer.

Third-Party Terms

The App may rely on third-party services subject to their own terms:

• Google Play Services Terms

Wallet

Each account includes a digital Wallet. You can add funds in two ways: (a) by card through HyperPay, which is subject to the convenience fee described below, or (b) in person at the management office (cash or bank transfer), with no fee. Wallet funds may be used to pay for any service offered in the App.

Wallet credits are stored value for use within the App only, are non-transferable between users, and are not interest-bearing. Refunds may be returned to your Wallet or to your original payment method as described below.

Payments & Fees

At checkout you may pay using your Wallet or by card. Card payments are processed by HyperPay; by paying by card you also agree to HyperPay’s Terms & Conditions. Accepted card methods may include mada, Visa, Mastercard, and Apple Pay, subject to availability.

• A 1% convenience fee applies to card payments and to card Wallet top-ups (for example, on IQD 1,000 the fee is IQD 10). Payments made from your Wallet balance are not charged this fee.
• All amounts are charged in the local operating currency (Iraqi Dinar – IQD), inclusive of any applicable taxes.
• Services such as food, shops, laundry, transport, maintenance and utilities are provided by independent third-party vendors. The App facilitates ordering and payment between you and these vendors; pricing, availability, and fulfilment are the vendor’s responsibility.
• A payment confirmation is made available in the App once a transaction is completed.

Refunds & Cancellations

Refund and cancellation eligibility depends on the relevant vendor and the status of your order or booking at the time of your request.

• Approved card refunds are processed through HyperPay back to the original card, typically within 7–14 business days depending on your bank.
• Approved Wallet payments are refunded to your Wallet balance.
• The 1% card convenience fee is non-refundable.

For any payment, refund, or cancellation assistance, please contact us using the email above.

Delivery & Service Fulfilment

After a successful payment, your order or booking is forwarded to the relevant vendor for fulfilment. Estimated delivery or service times, where applicable, are shown in the App and depend on the vendor and your residence. You can track order status in the App. If a paid service cannot be fulfilled, you may be eligible for a refund as described above.

Security of Payments

All payments and personal data are transmitted over encrypted connections (TLS/SSL). Card payments are protected by 3-D Secure where supported by your bank and are processed on HyperPay’s PCI-DSS certified platform. We never store your full card number, CVV, or PIN.

Acceptable Use

You agree to use the App and its payment services only for lawful purposes. You may not use the App to purchase or pay for any prohibited or illegal goods or services, or to conduct fraudulent transactions. We may suspend or terminate accounts involved in suspicious, abusive, or unlawful activity.

Connectivity and Charges

Some functions require an active internet connection. Data or roaming charges may apply based on your mobile plan. The Developer is not responsible for these costs.

Device Requirements

You are responsible for keeping your device updated and functional. The Developer is not liable for service issues due to outdated systems or hardware limitations.

App Updates and Termination

The App may be updated or discontinued without notice. Upon discontinuation, your right to use the App will end, and you must uninstall it.

Limitation of Liability

The Developer is not liable for any direct or indirect loss resulting from the use or inability to use the App, including loss of data or device malfunction.

Amendments

We may revise these Terms at any time. Any changes will be posted on this page.

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