Support Centre

Royal City Resident App

We’re here to help. Find answers, learn how the app works, or reach our support team.

Support Hours
Mon–Fri · 9 AM–6 PM
Response Time
Within 24–48 hrs

Contact Support

If you need help or face any issues, please reach us:

Email

info@space-gate.com

Support Hours

Monday – Friday, 9:00 AM – 6:00 PM

Response Time

We typically reply within 24–48 hours.

Getting Started

  • Property management creates your resident account.
  • You will receive login credentials.
  • Download the app and sign in.
There is no self-registration in the app.

Login Issues

  • Ensure your account is created by management.
  • Check your username & password.
  • Confirm your internet connection.

Wallet & Payments

  • No in-app top-ups or purchases.
  • Pay at the management office (cash / bank transfer).
  • Management updates your wallet balance.
  • Use wallet funds for services inside the app.

Available Services

Depending on your residence, you may access:

Restaurant / Food
Shops & Mini-market
Laundry Services
Taxi & Transport
Maintenance
Internet Services
Visitor Booking

Privacy & Security

Your account is securely linked to your residential property.

Personal data is not shared with third parties.

For full details, read our Privacy Policy.

Frequently Asked Questions

Only approved residents can log in and use services.

No. Accounts are created by your property management office only.

Not currently. All payments are handled offline by management.

For emergencies, please contact local authorities directly.